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I treat your problem the same as if it was my own problem or family members problem. I look at things that could have caused the problem and tell you steps that might keep it or worse things from happening.

For example I might ask you about future plans you have for your house such as remodeling or additions.This information might help me determine placement, pipe size and even help you decide whether to repair or replace a fixture.

I also familiarize you with the basics of your plumbing systems, especially where your emergency shut offs for water and gas are located and how to operate them.

Basically any helpful information I can offer even if it isn't directly plumbing related. I also realize you're not trying to learn to be a plumber and that your time is valuable. So I try to be brief and as thorough as possible. I even fix what you called me out for in the first place.